Assists those who want to support or find themselves engaging with at risk people. Outline: CALM Accidental Counsellor training will provide you with practical skills; whether you are talking to someone going through a difficult time, having relationship issues, not coping with life, or feeling helpless. This course will help you respond in a helpful and appropriate way. Brief Summary: The training program is based on role plays, videos, PowerPoints and adult learning activities. You will receive a workbook, certificate of completion. Outcomes: Be familiar with basic communication skills and how to use them; Understand the counselling process; Develop strategies for dealing with people in crisis; Learn the difference between aggressive, passive and assertive behaviours; Know how and when to refer somebody who needs professional support; Gain an overview of mental health and wellbeing as well as mental illness; and Recognise the need for self-care and develop ways of looking after yourself and others.