Virtual

The Accidental Counsellor 4-day T4T Virtual Workshop Receptionist and front counter employees are often at the frontline and first contact with a client. If that contact presents as aggressive, angry, or upset sometimes it’s not easy to find a response to diffuse or sooth a situation. The Accidental Counsellor 1-day workshop equips staff how to handle difficult scenarios and provides a helpful, appropriate response. Participants learn how to take a calm and safe approach, while conveying empathy and encouraging cooperation. It will assist your staff to de-escalate an otherwise challenging situation or potential crisis. This workshop is ideal for counter staff, frontline workers, receptionists, telephone operators, support workers and members of the public. They will learn how to have a difficult conversation; help someone identify their strengths provide them with strategies to manage their stress and distress better; re-frame their thinking to give them a different perspective on things that previously appeared negative and unachievable. The Virtual T4T is effectively delivered over a 4-day period period. This ensures that all participants understand the theories, principles and key concepts that underpin and inform the Accidental Counsellor program; fully grasp and are able to demonstrate their ability to explain the contents of the program, and lastly to gain […]

Become a CALM Trainer before the end of the year! CALM is becoming the most popular Suicide Intervention Skills program in Australia, and here is why: It's a one-day program, reducing clients costs and minimising staff absence. It's Australian researched and based. It's accredited with the peak body Suicide Prevention Australia. Many participants have attended other similar programs and stated how much they love the model and how it's so easy to remember. Underpinned by Motivational Interviewing which research is now showing positive results for suicide prevention/intervention. CALM is the only intervention program in Australia that has not just an app for the safety planning, but also for the person completing an intervention. CALM Intentionally focuses on the skills of communication, rather than providing just a theory or model. CALM is the only suicide intervention program delivered either virtually or in-person.